build flat I needed Vodafone to send an engineer out. Stream from Virgin Media. Have spent numerous hours on the phone to Virgin Media and the experience has been appalling. 00 if you are not in for a booked appointment. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. I have had Virgin Media engineer round twice. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. Kids were. 00 if you are not in for a booked appointment. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. Please let us know if you have any further issues. Joining in. However after getting off the phone with her. Sorry to hear you are having an issue with installation. If though, you don't call us to physically disconnect the landline from your contract/package, you'll continue to be charged for the landline (even if it doesn't work) so this is something to bear in mind as. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. . Speed Virgin Media Not Allowing Me to Cancel. on 04-10-2022 17:39. Automatic compensation under Ofcom rules is £9. on 04-10-2022 17:39. lovett wrote: ». Re: Engineer appointment is too far. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. on 11-02-2023 16:42. I'm not in the UK and had to arrange for someone to arrive at 4 p. I have successfully charged them £20. , a Virgin engineer was scheduled (Thursday 12th Jan). Once logged in, scroll down to Orders & appointments then click on View your orders. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have heard nothing. Options. Any constructive help from Virgin Media would be expected considering the prices they. matt. In the whole time, no one showed up with not a single email or text message of explanation why. lovett wrote: ». Engineer no show and no contact. Can you let me know how to book an engineer p. Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. Check back here at any time for updates. We then had a call last week saying that there were no engineer appointments available and the original date. i have tried all the online fixes to no avail. A master socket is the main socket for the phone line in your home, not an extension socket. Stream from Virgin Media. Two days later broadband and TV worked again ( sort of). My Virgin Media App. on 12-01-2023 20:13. Reply. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. Non-fault callouts such as this are a £25 fee. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. Engineer not turned up. Choose Settings. on 28-11-2022 20:27. Browse. I called Plusnet helpline and they said they couldn't contact the engineer either. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). 10. 06-11-2019 9:40. 4 hours ago. Total Loss of Service. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Updated on 25/08/23 by Abby_OVO. My internet was supposed to have been live on Tuesday, no engineer required. At a PayPoint or Post Office. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. I understand that your concern is with regards to the installation of Virgin Media services. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. If that matches with the tech visit today, then today is when you start counting from at £5. Engineer No show. Ran diagnostics, no success so had to book an engineer visit. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. I've booked for an engineer to come this afternoon. Click on any of the available dates and timeslots to reschedule your appointment. on 25-11-2022 16:07. Great-value deals on unlimited broadband. Welcome to the community and thanks for taking the time to post here on the forums. They will just waste your time. Community FAQ Sign in. Great-value deals on unlimited broadband I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Hub4 flashing green constantly (modem mode) e. This follows on from an appointment made for last week. Three recently had a 30-day 4G unlimited package for ~£20. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. 3. So thats now 2 days I've had to take off work for. TiVo. You’ll need an adapter to get your fibre landline service up and running. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. Thanks for posting and welcome to the community. I do not work for VM. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. The visit will be viewable in your online account shortly - virg. @Anonymous User. Have been through all the processes. He also denied virgin use Kier. Re: No internet after engineer visit. Unacceptable wait for engineer appointment. . QuickStart, set up and connections. Joining in. Volt. Forum Member. 2: A video input fault from the TiVo/V6. 360 Box not connecting to TV. A repull of the cable will be at the discretion of the technician. 25 per day if VM fails to activate the services by 11. . Has anyone recently experienced data breach with virgin media as in your number was mapped to different account , you receive a message on technical engineer visit with options (reply fixed or continue) and if you reply fixed , you get a call from a random person informing you are cancelling Virgin Media. on 01-06-2022 14:17. Options. There will be a £25 charge for this. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. I have read some quite troubling threads on the forum of people seemingly being fobbed off with delay after delay. . Had you chosen to persevere then you would have also been entitled to £5. Well that's not the engineers fault if you need civils and if it's the guys that do the cable, they ain't virgin media engineers, we're they even in virgin media vans,. Jan 10, 2019. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I rang up to add an additional box to my account on 16th. on 05-09-2023 19:56. You can be confident that we will do everything we can to ensure that it is put right. 3 weeks ago. Why is it so hard. Using your remote control Select Help & Settings on the Home screen. When I got a virgin contract, a virgin media salesperson promised me to send an engineer. 04 per day from the initially agreed installation date until the service went live. Our internet now seems fine and I want to cancel the visit, but. Booking an engineer is easy with Virgin Media. When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. After several attempts to connect to anyone, I was eventually offered an engineer visit between 4pm to 7pm tonight to investigate and hopefully resolve. Forum Member. 4. We would like to show you a description here but the site won’t allow us. 03-12-2022 22:36 - edited 03-12-2022 22:36. Restart your equipment. NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. 1 REPLY. The original scheduled date for engineer installation was 21st of February 2023, this was then not met and as Virgin Media failed to provide enough notice, they did provide with compensation. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. 06-11-2019 9:40. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. He told me that I would have to enter my PCs IP address on my. 00 for a broken appointment when they didn't show up. The start up menu didn’t. Even sitting in the room above the router, the WiFi was dreadful. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. Tuning in. TV Services not activated after suspension. Next door but one had his full installation. 22 but did not appear. In response to Reece_MH. It’s run through from the basement and is incredibly rusty so I think the best option moving forward is having a virgin media wall socket installed which obviously requires an engineer. Here are some check points to make sure your phones are in good working order. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. We would like to show you a description here but the site won’t allow us. The house is a new build, there's no lead in the paint, no aquarium or anything like that. I have tried to call and I cant get past contract number as I dont have one yet. on 04-09-2022 17:19. Whilst this isn't ideal, it does happen on occ. I've been trying to organise an engineer visit for several months now due to various issues with my equipment. We would like to show you a description here but the site won’t allow us. The box itself crashes daily and is unable to access. 10-09-2020 22:04. Felixkat. Click Reschedule. Speed. Virgin Media. com/myvirginmedia. Check out the do's and don'ts, in our Community FAQs. We pointed out to him that the whole street had lost their landlines at the same time, but he insisted the only option was to fit a VOIP phone. The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied. Tudor. . Trying to get through to VM to get an engineer as my previous post on here was flagged as "solved" (because I marked the post as helpful?. 2: Seeker. Broadband. Some kind of appointments will not be able to be changed due to the type of appointment they are for. They told me an engineer would visit. Sign out . If we need to send you some new equipment or book an engineer. An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. The router only gets involved if this a V6 with internet connectivity issues - live TV doesn't use the internet, OnDemand & streaming does. They then sent me the engineer's. They said he ould call this morningto confirm his visit bt. Next door but one had his full installation. Tudor. Excellent news , thanks for the update and we're pleased this has now been sorted for you. With regard to the landline, I have followed all of the help guidance, used two other phones, rebooted etc and there is still no ringtone. On the day '8th' they sent an email to say my activation date has now changed to the 18th(today) again the Engineer did not show and my fibre still isn't activated. By calling 0800 064 3777. If you are connected via Ethernet cable you may not see this option. External work not completed in Networking and WiFi 3 hours ago; I have placed an order and had no confirmation of my purchase in QuickStart, set up and connections 7 hours ago; Damaged cable and unusable service. Re: External works delays - engineer does not show up. I happened to notice evidence of at least some IPv6 back in. Re: How do you book an engineer. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have. Options. 5 Virgin Media Software Engineer interview questions and 6 interview reviews. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Wednesday it was still not working, after 50 minutes on hold to Now they discove. Cheers, Ryan. 23 and was told a engineer would come out Monday between 1-6 but no appearance I also have not received a welcome email in with my account details and area code so cannot create an account any help pleaseInstallation of a landline and broadband installation takes approximately 14 days. When I tried to call customer services they were useless. Prior to this an appointment was made by Nige. 18/10/07 - 13:56 #4. Hey, Did anyone else get Virgin Media turn up at your. To view this please sign in to My Virgin Media here: My VM. The engineer who came to our area seemed very shifty when I asked him if it was a network problem. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. VM engineer no-show, Billing team refuse to compensate. Once logged in, scroll down to Orders & appointments then click on View your orders. Browse Virgin Media Virgin Media Community. The do's and don'ts. Emma Robinson, 42, from Surrey, who is a Virgin Media customer,. Give the broadband team a call 0330 041 2460 But if the socket is there and you have the router, it should be straight forward to set up yourself. Go to solution. I called Virgin as soon as I noticed the issue and. No confirmation received so just rang now and there is no record of the appointment. If you'd like to cancel an upcoming installation appointment, please contact us. I've not been given any update or have a clue with what happens next. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. Just wait here a day or two for a VM Mod to pick this up and arrange with you. on 15-12-2022 21:36. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. 22. Fault occurred over a week ago, logged it with BTGS immediately. Gaming Support. The next day a Virgin engineer checked my fibre confirming my cable was dead and needed a re-pull. Ryan. I left it today (tue 30th nov) to see if anyone would phone and they did not. Received text earlier in week to confirm I was KEEPING the appointment. So today I had virgin media installed in my home and when the engineer arrived and began work i went to make us both a coffee but found that we had ran out of milk (My wife was out at work) so I said to the engineer that I was going to nip to the local corner shop to get a pint of milk. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. How do I get in touch with - 5174587. We would like to show you a description here but the site won’t allow us. Thanks for coming back to via private message to confirm your information. DTully. All clueless. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. You might like to try giving full details here first to get some advice. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. VM appear to have very poor systems, processes and communication internally so you can only guess what it is like when third party contractors become involved. Since being connected to Stream TV the Upgrade app has not worked, neither does the link it sends you to on the web. 83 per day if we don’t install your services on the promised day until installation’s completed. When you place your order, we'll let you know. . Virgin media cancel installation month after month. So we waited in for the pre-arranged engineer to call between 4 and 7pm tonight and they didn’t turn up. Ok so nearly two months further on. However they may charge a £25 fee if the kit is not in need of replacement. matt. Options. I placed an installation order on November 28th and went through the direct debit setup and installation date selection. £5. Phoned the next day (25th) - Turn off the hub, turn it back on again - turn it off at the wall, unplug the phone. Wifi not working after engineer visit. How do I book an engineer. 10-09-2022 17:45 - edited 10-09-2022 17:47. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. There may also be a £9. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. on 01-03-2023 00:20. TV. Hey, Did anyone else get Virgin Media turn up at your. I was supposed to get VM Fibre M500 fitted on Tuesday 6th Dec, the engineer turned up and said I needed a new cable running from the road to the house and this would happen the next day. build flat I needed Vodafone to send an engineer out. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media will charge you £10. No show, rang now at 645pm they said they would get back to me at 7 but didnt. Stay safe online. 06-11-2019 9:40. Give the broadband team a call 0330 041 2460. TV. That's what I go by anyway. Choose the best spot for your wifi hub. The subsequent investigation into Williams. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. eg4go to live chat to resolve issues and book engineer. Not a big issue but as my daughter had some online exams planned and had revision to do. 25 for each and every day that you are kept waiting. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. We've been asked not to post the number on the forum so I'll send you a PM with it. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. They haven't done since they sold the "off-net" business to TalkTalk a few years ago. My Virgin Media. Check the condition of your phones. 15 per missed appointment: Delays with the start of a. I rang up to add an additional box to my account on 16th September to be told I can't self install and have to pay £65 to have engineer installed and activate, fine so they add it and say box will be sent out and they will call to. @A_HONEYMAN1979 wrote:. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. on 08-06-2023 16:51. Networking and WiFi. @shina67 If your services are now running again it is likely that the issue was caused by an external fault. You may also be charged a £25 fee if you want a change to the setup of our services in your home. Ring customer services and check to see if theres been a signal fault in your area etc and ask if an engineer has been issued a job ticket to attend your premises and if not dont bother answering the door as it could be a rogue vm trader. This information can be found on our terms and conditions here under -. Turn on suggestions. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Virgin Media will charge you £10. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The brown box outside is all broken, please see the photo. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. They told me an engineer would visit on Thursday 2nd. She told me they had but offered no apology for their lateness. My hub is upstairs, my landline, 3 phone network starts downstairs. That's only partly correct. I have tried to cancel an engineer re landline problems , my account isn’t showing an engineer hence I cannot cancel I have requested a - 5167679. Go to solution. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. TV on the go. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Restart your equipment. I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. Email. #6. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. 24 for a no-show without 24 hours prior notice and £5. Joining in. . Turn on your TV and get connected. > Connect to the Virgin Media TV service now. The broadband signal is weak and non existent in some rooms. QuickStart, set up and connections. - Between 17:10-18:30 - 16x disconnects. . PO Box 4014. Over 12 months from my order. I have been a loyal customer of Virgin's for 12 years. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. Posted November 12, 2012. Is ther. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Speed. Forum Member. I have phoned Virgin to sort this out 3 times & been told I will get a text to arrange time for the engineer. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 2. Free interview details posted anonymously by Virgin Media interview candidates. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Click on Your Appointments. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. 1 Kudo. Next. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. During the previous visits by different Engineers, two of them were very thorough and found that the box at the end of the road is exposed to the elements and so gets wet. Please look out for the purple envelope in the top right of your screen. Broadband & phone. Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. Having been almost caught out by a Microsoft Scam, taking a similar form, I was suspicious, particularly as they did not know my name, but they did know (or guessed) that I was a. Email. Go to our service status page. 18/10/07 - 13:56 #4. This is not fine, this is not normal and Virgin needs to fix this. I quickly turned it down because I did not want to take such a significant pay cut. Speed17 votes, 13 comments. on 16-10-2022 19:44. You can book a technician either by phoning customer support, or waiting for staff to reply here. 3. Meanwhile, worth a check for any “known network faults - try in 2 places. on 25-11-2022 16:07. I have a Virgin Media Tivo Box. Be aware that, given the time of year, this will not be immediately. There will be a cost of £25. Broadband Fibre broadband & phone. Is this the situation now and if so who takes responsibility? Thank youThank you for letting us know the outcome to this. 2. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. Updated: 9:28, 21 Jun 2022 BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. 15 if we don’t turn up on the promised day of an. How do I get in touch with Virgin media? 0 Kudos Reply. Go to solution. While out last week the engineer broke the TV unit which I'm still waiting on. 18/10/07 - 13:56 #4. > Network.